Refunds & Guarantee
Refunds & guarantee
Try PestNest risk-free for 90 days
Not happy with your PestNest? We'll refund you. Simple as that.
How it works
- Email us at pestnest.official@gmail.com within 90 days of delivery.
- Include your order number and a few words on what went wrong.
- We'll confirm your refund within 2 business days.
In most cases we won't ask you to send the product back. If we do need it returned, we'll provide a prepaid return label — it costs you nothing.
When will I get my money?
Refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear in your account.
Damaged or faulty unit
If your PestNest arrives damaged or stops working, email us with your order number and a photo or short video. We'll send a free replacement or a full refund — your choice. PestNest is covered by a 12-month warranty against manufacturing defects.
Wrong item received
Received the wrong product or quantity? Contact us within 30 days of delivery and we'll fix it at no cost to you.
Cancelling an order
You can cancel free of charge as long as your order hasn't shipped. Once shipped, you're still covered by our 90-day guarantee.
Australian Consumer Law
Nothing on this page limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.