Politique d’expédition
Last updated: 1 October 2026
Where we ship
PestNest ships to all states and territories in Australia, including metro, regional and rural addresses. We currently only ship within Australia.
Shipping cost
- Orders of $70 or more: free shipping, Australia-wide.
- Orders under $70: flat rate of $5.95 (AUD).
The shipping cost is always shown clearly at checkout before you pay. There are no hidden fees.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.
Delivery time
Once shipped, orders usually arrive within 7–15 business days. Delivery to regional and remote areas (e.g. parts of WA, NT and Tasmania) can take a few extra days. These are estimates and not guaranteed delivery dates — delays can occasionally happen during peak periods or due to carrier issues outside our control.
Order tracking
As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your parcel. Tracking may take 24–48 hours to show updates after your order has been dispatched.
Delivery address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible at pestnest.official@gmail.com — we can update it as long as your order hasn't shipped yet. We can't be held responsible for parcels sent to an incorrect address provided at checkout.
Lost, late or damaged parcels
If your parcel hasn't arrived within 25 business days of your order, or it arrives damaged, contact us at pestnest.official@gmail.com with your order number (and a photo if the item is damaged). We'll investigate with the carrier and send you a free replacement or a full refund.
Questions
For any shipping question, email us at pestnest.official@gmail.com. We reply within 24–48 hours on business days.